FREQUENTLY ASKED QUESTIONS
The Answers You Need
Do you have any questions about renting a vehicle at My Site? Here are some of the most common ones we get from our users. Browse the list, and if you still can’t find what you’re looking for, get in touch.
WHAT ARE THE PICK-UP TIMES FOR YOUR VEHICLES?
Pick up times vary depending on the clients requirement, but remeber the time you pick it up is the time you return it on the designated returns date. 12 Noon is usually a prefered time.
CAN I DRIVE THIS VEHICLE ON A STANDARD LICENCE?
As this vehicle is 3650kg you will needs a Class 1 Licence, only vehicles of 3500kg or less can drive on a standard UK licence. You must be between 25 and 75 and have held a full UK or EU licence for at least 2 years with no penalty points to meet our insurance requirements.
DO I NEED TO GET INSURANCE?
Fully comprehensive vehicle insurance is included within the price (subject to age restrictions & how many penalty points you have). Insurance does not cover personal belongings.
CAN I HAVE AN ADDITIONAL DRIVER?
Additional drivers can be added to the Insurance at an additional cost.
DO I NEED TO LEAVE A DEPOSIT?
Yes a £1000 Deposit, held on a debit card is required 24 hours prior to collection, which will be fully refunded on a successful Return.
CAN I TAKE THE VEHICLE ABROAD?
Yes Our motorhomes are covered for use in the EU. An increased Security deposit of £1500 (usually £1250 for UK use) is required. There is also an administration fee as additional paperwork has to be provided to allow the vehicle to travel in the EU. Please ask for further details.
CAN I TAKE PETS WITH ME?
Small to Medium dogs are allowed, but please remember if there are more than 4 of you then even though this is a large motorhome, things may feel a little cramped. Dogs will not be insured for Travel so you will have to get your own insurance. Also the owner is fully responsible for any damage caused Internally.
Unfortunately if your dog is not correctly house trained (no chewing or urination) you will not be able to hire a vehicle from us. Any additional cleaning will be charged and deducted from the security deposit.
We ask that seats are covered to prevent damage and that dogs are crated when left unattended.
DO I NEED TO CLEAN THE MOTORHOME ON RETURN?
As this is our own motorhome we ask you to kindly treat it as if it was your own, Both the inside and outside must be cleaned fully on return, all waste water drained and the cassette toilet drained and filled back up with chemicals. Should the motorhome be returned un-cleaned then a cleaning charge of £100 will be deducted from the deposit.
WILL THERE BE FUEL AND GAS IN THE MOTORHOME?
The vehicle will come with a full tank of fuel as well as 2 full gas bottles, we kindly ask that you return the vehicle full. The use of Gas is included within the price
IS THERE A MILAGE RESTRICTION?
Mileage is unlimited for UK use, however for vehicles being taken into Europe we have a mileage limit of 1050 miles per week (works out at 150 per day). This is calculated on your return and we allow 200 miles for driving within the UK to get to and from ports or train terminals which will not be included in the mileage calculation. We do offer an unlimited mileage pack for £150 extra. This can be added as an extra at point of booking.
WHAT DOCUMENTS DO I NEED TO PROVIDE ON BOOKING?
​All drivers must be present when you collect and bring their original photo driving licence (for non-photos licences, another form of photo ID is also required). You will also need 2 separate forms of proof of address. You will also need to have obtained the DVLA code from the DVLA website to enable us to verify your driving licence(s) Please visit www.gov.uk/view-driving-licence
HOW LONG CAN THE MOTORHOME LAST WITHOUT AN ELECTRIC HOOKUP?
When planning a Staycation we recommend that the majority of sites you stay have an Electric Hook-up, however the motorhome has the latest technology and comes with Solar Panels and will be fine (Depending on usage) to 'Dry Camp' for a few nights. Please note that the leisure battery does not support 230V or main voltage when not hooked up. Only USB.
DOES THE MOTORHOME HAVE USB POINTS?
Yes is has 2 x USB Ports in the front when driving, 2 in the front lounge and 2 in the rear lounge.
WILL THE MOTORHOME COME WITH WATER?
As the water tank holds a 100L of water, we recommend that you fill the water up only to 33% when travelling to a destination, fill it to full on arrival and drain back down to 33% on departure. Remeber more weight = more fuel used.
HOW TO I OPERATE THE MOTORHOME INTERNALLY?
On handover a full hire pack will be provided showing details on how everything works. A full operational handover will be provided but remember if you still are not sure you can always call us.
DO YOU HIRE OUT ALL YEAR?
The motorhome will be available from March 2024 and then will be available 365 days a year, but please remember we will also be using it for our own use so there will be times it's not available.
DO I NEED TO BOOK WELL IN ADVANCE IS THERE A DEPOSIT AMOUNT?
As this is a high spec motorhome, carries up to 5 persons and is less than a year old demand will be high, especially during peak seasons and school holidays. We recommend you book will in advance just as you would a package holiday. A £100 no-refundable deposit (unless for exceptional circumstances) is required.